Maintenance Job Descriptions
Supporting Text
Grounds Maintenance
The Ground’s Maintenance position will have a passion for excellence in guest service and a strong background in horticulture. They are responsible for refuse management through garbage collection and disposal. Incumbent is also responsible for the maintenance of the outdoor areas of the resort, and will work alongside the gardeners as directed by the Head Gardener. They will provide clientele with a superior resort experience as compared to other resort facilities in the high end or premium class travel markets.
Skills & Characteristics:
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Strong analytical, strategic and creative problem-solving skills.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization.
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- Excellent interpersonal and communication skills, both written and verbal.
Education & Experience:
One (1) year of experience in a similar role.
- Thorough understanding of the operations of gardening and horticulture; experience in a live-in resort environment is preferred.
- Able to safely operate power equipment such as line trimmers, hedge trimmers, chain saws and blowers an asset.
- High School Diploma required. Any additional education or experience in the Hospitality, Tourism, or related fields would be an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
Duties, Responsibilities & Tasks:
- Daily Operations
- Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.
- Refuse and recycling management.
- Systematic garbage collection across resort.
- Operating incinerator and completing burn cycles.
- Lawn mowing, weed eating and hedge trimming in large outdoor areas including heli-pad and staff accommodations on occasion may be required.
- Work with Health & Safety Officer to ensure resorts walking trails are safe and accessible for guests.
- Ensure pathways are free of obstacles such as large rocks, branches, etc.
- Continue to improve appearance and function of paths.
- Keep garden and landscape area free of garbage / debris.
- Assist the dock team with bi-weekly deliveries of food, beverages and resort supplies.
- Assist maintenance or dock crew as requested.
- Maintain tools and ensure equipment is in good order.
- Assist with maintenance or other departments as requested by direct manager.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
- Drive small electric vehicles around the resort.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Keep department manager informed on all matters that may affect the operation of Sonora Resort & London Drugs or on the attitudes of its employees.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Perform any other reasonable duty or assignment requested by the department or General Manager.
Supporting Text
Painter
The Painter will have a strong background in interior and exterior refinishing of all types of surfaces including but not limited to cedar, fir, other natural woods, drywall surfaces and various pieces of outdoor equipment . This position is responsible for executing the duties required and is expected to function within a team environment. In addition to the direct duties of being the Painter, the individual will be expected to act in the best interests of the overall company results. They will provide clientele with a superior resort experience as compared to other resort facilities in the high end or premium class travel markets.
Skills & Characteristics:
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization.
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- Trustworthy with sensitive or confidential company information.
- Excellent interpersonal and communication skills, both written and verbal.
Education & Experience:
- Minimum of Two (2) years of experience on various painting and refinishing projects.
- Thorough understanding of the operations of the department; experience in a live-in resort environment is preferred.
- High School Diploma required. Any additional education or experience would be an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
Duties, Responsibilities & Tasks:
- Daily Operations
- Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.
- Able to work independently or in a team setting on new or refinishing projects.
- Able to identify products needed and maintain proper inventory to complete projects in a timely manner.
- Able to organize, use and maintain tools for each individual job or project.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
- Drive small electric vehicles around the resort.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Keep department manager informed on all matters that may affect the operation of Sonora Resort & London Drugs or on the attitudes of its employees.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Perform any other reasonable duty or assignment requested by the department or General Manager.
Supporting Text
Gardener's Helper
The Gardner’s Helper will have a passion for excellence in guest service and a strong background in horticulture. This position is responsible for maintaining the gardens and grounds to a high aesthetic level throughout Sonora Resort. They will provide clientele with a superior resort experience as compared to other resort facilities in the high end or premium class travel markets.
Skills & Characteristics:
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Strong analytical, strategic and creative problem-solving skills.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization.
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- Excellent interpersonal and communication skills, both written and verbal.
Education & Experience:
- One (1) year of experience in a similar role.
- Thorough understanding of the operations of gardening and horticulture; experience in a live-in resort environment is preferred.
- Able to safely operate power equipment such as line trimmers, hedge trimmers, chain saws and blowers an asset.
- High School Diploma required. Any additional education or experience in the Hospitality, Tourism, or related fields would be an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
Duties, Responsibilities & Tasks:
- Daily Operations
- Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.
- Follow watering schedule for plants and shrubs.
- Maintain soil and plants: rake, remove debris and weeds, replace plants as directed.
- Trim hedges and trees as required.
- Maintain roads and pathways; rake and smooth ditches, cover boarder areas with topsoil, plant and maintain grass where appropriate
- Maintain conservatory plants at the direction of the Head Gardener, ensure area is guest ready
- Assist with floral arrangement for resort use as directed.
- Maintain tools and ensure equipment is in good order.
- Assist with maintenance or other departments as requested by direct manager.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
- Drive small electric vehicles around the resort.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Keep department manager informed on all matters that may affect the operation of Sonora Resort & London Drugs or on the attitudes of its employees.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Perform any other reasonable duty or assignment requested by the department or General Manager.
