Tyee Dining Room
As a proud member of Relais & Châteaux – an association of the world’s finest hoteliers, chefs and restauranteurs – Sonora's shared vision is to make a better world through cuisine and hospitality. Our passionate team of dining and culinary experts are key to making this vision a reality.
As a member of the fine Dining Team, you work alongside some of the most talented professionals in the hospitality industry and have the opportunity to learn and advance both at Sonora and within the industry. Many Fine Dining Servers, who began in entry level positions have become Sommeliers, Wine Consultants and work in upper management positions in hospitality.
You also work closely with the culinary team, some of which have gone on to win Top Chef Canada (Matthew Stowe), win Bronze at Gold Medal Plates + own their own delicious restaurant (ilpostoresto.com, Terry Pichor), be featured on Global News segments (Lukas Gurtner), launch their own delicious bakery (LIVIA, liviasweets.com Claire Livia Lassam), become Executive Chefs at other Relais & Châteaux properties (Carmen Ingham at the Wickaninnish Inn) and Executive Pastry Chefs at leading food and beverage establishments (Dominic Fortin, Fairmont in Whistler). Most of these chefs began working for Sonora Resort in mid or entry level roles.
To find out more, read about our Culinary Philosophy and Dining Experience.
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Sommelier
Summary:
The Dining Room Sommelier will have a passion for excellence in guest service, experience in developing wine programs and extensive knowledge of wines and wine pairings. They will assist with direction and of the Sonora wine program including supervising and training direct reports on wine program and ensuring a world class fine dining experience for our guests.
Skills & Characeristics:
Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
Sales minded with a professional, outgoing and persuasive demeanor.
Strong leadership skills to coach, influence and motivate team.
Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
Ability to build and maintain strong relationships at all levels of the organization.
Ability to exercise professional judgment, delegate and follow-up with direct reports.
Awareness of standards and ability to keep them up.
Effective decision making and problem-solving capabilities demonstrating sound judgement.
An honest, fair, and empathetic leadership style.
Trustworthy with sensitive or confidential company information.
Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
Strong analytical, strategic and creative problem-solving skills.
Excellent interpersonal and communication skills, both written and verbal.
Professional telephone/office manner.
Strong organizational and administrative skills with keen attention to detail.
Proficiency in Microsoft Office Suite including Word, Excel and Outlook.
Proficiency in POS, Resort Suite system.
Strong Fundamental Knowledge of:
Wine varieties, regions, and origins
Contents of the Sonora wine cellar
Current market values
Spirits and cocktails
Education & Experience:
Five (5) years of experience in fine dining service.
One (1) year of supervisory experience, preferably in a fine dining setting.
Thorough understanding of the operations of fine dining; experience in a live-in resort environment is preferred.
High School Diploma required; any additional education or experience in Food and Beverage, Hospitality, Tourism or related fields would be an asset.
WSET qualifications, 1, 2 and 3 or ISG Sommelier certification required.
Comprehensive knowledge of Wine, Spirits and Alcohol.
Must be fluent in English, second language an asset.
First Aid & AED certificates are an asset.
Must have valid serving it right number
Duties, Responsibilities & Tasks:
Daily Operations
Create and update wine list in coordination with the Dining Room Manager.
Ensure proper wine service is prepared for guests including stocking glassware.
Knowledgeable of daily specials, menu changes, wine lists, wine pairings and key guest notes.
Recommend food and wine pairings; advise guests based on personal choice and taste including varietals, price, etc.
Conduct wine service following Sonora’s protocols.
Follow company procedure to bill for or collect payment for chargeable items.
Assist Dining Room manager to manager reservations and floor plans; host and seat guests as required.
Assist serving staff as required to execute service as required including ordering beverages and processing POS system.
Assist with expediting dishes from kitchen line as required.
Manage wine cellar and ensure its fully stocked.
Conduct monthly inventory of all beverage and stock in coordination with the supervisor and department manager.
Assist department manager with administrative work including but not limited to; inventory control, purchasing processes of wine cellar.
Negotiate purchase prices with vendors.
Ensure front and back of house cleanliness is kept to the highest of standards.
Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
Ensure the financial success of the department by monitoring productivities, revenues and costs; recommend appropriate procedures or programs wherever necessary to department manager.
Drive small electric vehicles around the resort.
People Management and Training
Set expectations and hold team accountable for demonstrating desired service behaviors in accordance with Relais and Chateaux expectations.
Conduct ongoing education and training opportunities for staff including; wine tastings, new product sessions, cocktails and features.
Train staff on composition of dishes for changing menus and wine pairings.
Supervise staff in their daily routines and responsibilities regarding wine and bar knowledge.
Follow effective employee relations practices including supporting all in-house training, maintaining professional supervision of all employees, evaluating performance on a timely basis, and following all progressive discipline and documentation guidelines as requested from department manager.
Provide supervision, direction and leadership to the team to achieve department goals.
Coach and evaluate staff on developing professional and effective selling skills.
Company and Department Responsibilities
Recognize that Sonora Resort is a service-oriented organization and act accordingly.
Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
Assist Senior Management and Human Resources when requested in all disciplinary actions.
Attend staff meetings as requested.
Understand and adhere to all guidelines as set out in company policies.
Maintain a professionally groomed appearance that reflects positively on the company.
Contribute exciting and innovative ideas towards the ongoing improvement of the department and the Sonora Resort as a whole.
Perform any other reasonable duty or assignment requested by the department or General Manager.
Health & Safety:
Be aware of and promote safety standards to ensure both employee and guest health and safety.
Create and maintain a safe, fair, and harassment free environment for all employees and guests.
Understand and adhere to all emergency procedures including evacuation and fire drills.
Physical Demands:
Physically demanding tasks in a fast-paced environment with tight deadlines.
Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.
Working Conditions:
Must possess valid work authorization to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Sonora Resort is committed to maintaining a safe and healthy workplace for its employees and customers. To achieve that goal, Sonora Resort has implemented a mandatory COVID-19 vaccination policy for all employees. Your employment with Sonora Resort is conditional on you providing Sonora Resort with proof, prior to an offer of employment, and in a form reasonably satisfactory to Sonora Resort, that you have been fully vaccinated against COVID-19. If you do not provide such proof, an offer of employment will not be forthcoming. If you are unable to be vaccinated on the basis of a ground protected by applicable law, you may request an accommodation from Sonora Resort by contacting your hiring manager immediately to engage the Human Resources Department immediately. Sonora Resort reserves the right to request additional information and documents from you and to delay offering you employment while it considers your accommodation request. Sonora Resort reserves the right to amend its mandatory COVID-19 vaccination policy in its sole discretion.
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Fine Dining Server
The Dining Room Server will have a passion for excellence in guest service and a strong background in fine dining. They will be expected to function within a team environment and provide a world class fine dining experience for our guests.
Skills & Characteristics:
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
- Sales minded with a professional, outgoing and persuasive demeanor.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization. .
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- Trustworthy with sensitive or confidential company information.
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Strong analytical, strategic and creative problem-solving skills.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organization skills with keen attention to detail.
- Proficiency in POS system.
Education & Experience:
- One (1) year of experience in fine dining service; experience in a live-in resort environment is preferred.
- High School Diploma required; any additional education or experience in Food and Beverage, Hospitality, Tourism or related fields would be an asset.
- Experience working with POS system.
- Beginner WSET qualifications are an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
- Must have a valid serving it right number
Duties, Responsibilities & Tasks:
Daily Operations
- Greet and seat guests at the direction of the supervisor or dining room manager.
- Focused memorization of daily specials, menu changes, wine lists, wine pairings and key guest notes
- Explain ingredients, preparation techniques and available substitutions to guests.
- Assist guest in food and beverage selection, enter items in POS system.
- Keen awareness of guest allergies and or dietary restrictions
- Ensure guests dietary requests are detailed and communicated to other servers, managers and kitchen
- Circulate amongst guests during service and top up waters or clear plates.
- Act as food runner for expeditor during peak dining times.
- Ability to read bills and run items to appropriate seat numbers.
- Run drinks to guests from the bar.
- Follow company procedure to bill for or collect payment for chargeable items.
- Operate espresso machine for specialty coffee beverages (cappuccino, latte, etc.).
- Ensure tables are set properly for respective dining times.
- Ensure front of house and back of house cleanliness is kept to the highest of standards.
- Execute side duties and checklists in between service including organizing storage areas, cleaning common areas including piano, aquarium, windows, polishing cutlery and glassware, etc.
- Keep all water, house wine, menus, cutlery and other mise-en-place stocked throughout each service.
- Assist Bartender in room stocking and stocking liquor orders.
- Assist with special event and offsite requirements related to food and beverage including set ups and tear downs as directed by the Lead Server.
- Assist with timely delivery of food and beverage related room amenities as required.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- Drive small electric vehicles around the resort as required.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Perform any other reasonable duty or assignment requested by the department or General Manager.
Health & Safety:
Be aware of and promote safety standards to ensure both employee and guest health and safety.
Create and maintain a safe, fair, and harassment free environment for all employees and guests.
Understand and adhere to all emergency procedures including evacuation and fire drills.
Physical Demands:
Physically demanding tasks in a fast-paced environment with tight deadlines.
Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.
Working Conditions:
Must possess valid work authorization to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Sonora Resort is committed to maintaining a safe and healthy workplace for its employees and customers. To achieve that goal, Sonora Resort has implemented a mandatory COVID-19 vaccination policy for all employees. Your employment with Sonora Resort is conditional on you providing Sonora Resort with proof, prior to an offer of employment, and in a form reasonably satisfactory to Sonora Resort, that you have been fully vaccinated against COVID-19. If you do not provide such proof, an offer of employment will not be forthcoming. If you are unable to be vaccinated on the basis of a ground protected by applicable law, you may request an accommodation from Sonora Resort by contacting your hiring manager immediately to engage the Human Resources Department immediately. Sonora Resort reserves the right to request additional information and documents from you and to delay offering you employment while it considers your accommodation request. Sonora Resort reserves the right to amend its mandatory COVID-19 vaccination policy in its sole discretion.
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Dining Room Supervisor
The Dining Room Supervisor will have a passion for excellence in guest service and a strong background in fine dining. They will assist with direction and leadership in an effective and efficient day-to-day operation of the restaurant including supervising a team of direct reports and ensuring a world class fine dining experience for our guests.
Skills & Characteristics:
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
- Sales minded with a professional, outgoing and persuasive demeanor.
- Strong leadership skills to coach, influence and motivate team.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization.
- Ability to exercise professional judgment, delegate and follow-up with direct reports.
- Awareness of standards and ability to keep them up.
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- An honest, fair, and empathetic leadership style.
- Trustworthy with sensitive or confidential company information.
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Strong analytical, strategic and creative problem-solving skills.
- Excellent interpersonal and communication skills, both written and verbal.
- Professional telephone/office manner.
- Strong organizational and administrative skills with keen attention to detail.
- Proficiency in Microsoft Office Suite including Word, Excel and Outlook.
- Proficiency in POS, Resort Suite system.
- Competent fundamental knowledge of:
- Wine varieties, regions, and origins
- Contents of the Sonora wine cellar
- Current market values
- Spirits and cocktails
Education & Experience:
- Five (5) years of experience in fine dining service.
- 1-2 years of supervisory experience, preferably in a fine dining setting.
- Thorough understanding of the operations of fine dining; experience in a live-in resort environment is preferred.
- High School Diploma required; any additional education or experience in Food and Beverage, Hospitality, Tourism or related fields would be an asset.
- Experience working with POS system.
- WSET qualifications are an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
- Must have a valid serving it right number
Duties, Responsibilities & Tasks:
Daily Operations
- Set expectations and hold team accountable for demonstrating desired service behaviors in accordance with Relais and Chateaux expectations.
- Manage reservations and floor plans.
- Host and seat guests.
- Ensure guests dietary requests are detailed and communicated to servers and chefs.
- Assist serving staff to execute service as required including but no limited to ordering beverages and processing POS system, bussing, etc.
- Assist with expediting dishes from kitchen line.
- Conduct monthly inventory of all beverage and stock in coordination with the sommelier and department manager.
- POS programming and reporting
- Ensure proper wine service is prepared for guests.
- Ensure front and back of house cleanliness is kept to the highest of standards.
- Type and print menus in coordination with the Chef
- Assist with timely delivery of food and beverage related room amenities as required.
- Assist department manager with administrative work including but not limited to; inventory control, purchasing processes, maintenance logbooks, opening or closing duties and checklists.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
- Ensure the financial success of the department by monitoring productivities, revenues and costs; recommend appropriate procedures or programs wherever necessary to department manager.
- Drive small electric vehicles around the resort.
People Management and Training
- Follow effective employee relations practices including supporting all in-house training, maintaining professional supervision of all employees, evaluating performance on a timely basis, and following all progressive discipline and documentation guidelines as requested from department manager.
- Assist department manager in delivering an effective onboarding and training program for new staff.
- Provide supervision, direction and leadership to the team to achieve department goals.
- Delegate tasks fairly and equitably amongst team and encourage teamwork.
- Train staff on composition of dishes for changing menus in coordination with the Executive Chef and Dining Room Manager.
- Coach and evaluate staff on developing professional and effective selling skills.
- Assist department manager to complete Employee Performance and Development reviews
- Provide coverage for department manager on respective days off, as requested.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Assist Senior Management and Human Resources when requested in all disciplinary actions.
- Attend staff meetings as requested.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Contribute exciting and innovative ideas towards the ongoing improvement of the department and the Sonora Resort as a whole.
- Perform any other reasonable duty or assignment requested by the manager
Health & Safety:
Be aware of and promote safety standards to ensure both employee and guest health and safety.
Create and maintain a safe, fair, and harassment free environment for all employees and guests.
Understand and adhere to all emergency procedures including evacuation and fire drills.
Physical Demands:
Physically demanding tasks in a fast-paced environment with tight deadlines.
Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.
Working Conditions:
Must possess valid work authorization to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Sonora Resort is committed to maintaining a safe and healthy workplace for its employees and customers. To achieve that goal, Sonora Resort has implemented a mandatory COVID-19 vaccination policy for all employees. Your employment with Sonora Resort is conditional on you providing Sonora Resort with proof, prior to an offer of employment, and in a form reasonably satisfactory to Sonora Resort, that you have been fully vaccinated against COVID-19. If you do not provide such proof, an offer of employment will not be forthcoming. If you are unable to be vaccinated on the basis of a ground protected by applicable law, you may request an accommodation from Sonora Resort by contacting your hiring manager immediately to engage the Human Resources Department immediately. Sonora Resort reserves the right to request additional information and documents from you and to delay offering you employment while it considers your accommodation request. Sonora Resort reserves the right to amend its mandatory COVID-19 vaccination policy in its sole discretion.
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Bartender/Server
The Dining Room bartender will have a passion for excellence in guest service and a strong background in bartending in a fine dining establishment. They will be expected to function within a team environment and provide a world class fine dining experience for our guests.
Skills & Characteristics:
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
- Sales minded with a professional, outgoing and persuasive demeanor.
- Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.
- Ability to build and maintain strong relationships at all levels of the organization.
- Effective decision making and problem-solving capabilities demonstrating sound judgement.
- Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.
- Strong analytical, strategic and creative problem-solving skills.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organization skills with keen attention to detail.
- Proficiency in POS system.
- Strong fundamental knowledge of:
- Wine varieties, regions, and origins
- Contents of the Sonora wine cellar
- Current market values
- Spirits and cocktails
Education & Experience:
- Two (2) years of bartending experience, preferably in a fine dining setting; experience in a live-in resort environment is preferred.
- Excellent knowledge of mixing, garnishing and serving drinks.
- High School Diploma required; any additional education or experience in Food and Beverage, Hospitality, Tourism or related fields would be an asset.
- WSET qualifications or advance bartending courses are an asset.
- Must be fluent in English, second language an asset.
- First Aid & AED certificates are an asset.
- Experience working with POS system.
- Must have a valid serving it right number
Duties, Responsibilities & Tasks:
Daily Operations
- Collaborate with co-bartender to create changing seasonal cocktail lists with the guidance of the Sommelier.
- Selecting and mixing ingredients, garnishing glasses and serving beverages to guests.
- Work with team to promote sales of premium liquor and alcohol within department.
- Greet and seat guests at the direction of the supervisor or dining room manager.
- Knowledgeable of daily specials, menu changes, wine lists, wine pairings and key guest notes.
- Take food and beverage orders from guests and enter items in POS system.
- Explain ingredients, preparation techniques and available substitutions to guests.
- Ensure guests dietary requests are detailed and communicated to other servers and managers.
- Keep daily tally of all house wine, beer and cocktails and ring in all items.
- Follow company procedure to bill for or collect payment for chargeable items.
- Act as food runner for expeditor including reading bills and running items to appropriate seat numbers as time allows.
- Operate espresso machine for specialty coffee beverages (cappuccino, latte, etc.).
- Make popcorn in theatre popcorn machine and maintain its cleanliness.
- Provide service to guests in lounge, games room and theatre; serve a section in the Dining Room when necessary.
- Ensure bar is stocked of all alcohol, syrups and juices; prepare recipe ingredients.
- Effectively organize and put away new orders in liquor lockup.
- Work directly with Housekeeping department in daily mini bar room stocking.
- Ensure bar, games room, lounge and theatre cleanliness are kept to the highest of standards.
- Execute side duties and checklists including organizing storage areas, cleaning common areas including windows, polishing and stocking cutlery and glassware, etc.
- Keep all water, house wine, menus, cutlery and other mise-en-place stocked throughout service.
- Maintain bar glass washer, stock chemicals as required.
- Assist with special event and offsite requirements related to beverage including set ups and tear downs.
- Assist with timely delivery of food and beverage related room amenities as required.
- Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- Drive small electric vehicles around the resort.
Company and Department Responsibilities
- Recognize that Sonora Resort is a service-oriented organization and act accordingly.
- Ensure good communication daily with the department manager on all issues, particularly those affecting customer services, employee relations and the economical operation of the department.
- Reflect sound employee relations and a positive attitude towards Sonora Resort & London Drugs.
- Understand and adhere to all guidelines as set out in company policies.
- Maintain a professionally groomed appearance that reflects positively on the company.
- Perform any other reasonable duty or assignment requested by the department or General Manager.
Health & Safety:
Be aware of and promote safety standards to ensure both employee and guest health and safety.
Create and maintain a safe, fair, and harassment free environment for all employees and guests.
Understand and adhere to all emergency procedures including evacuation and fire drills.
Physical Demands:
Physically demanding tasks in a fast-paced environment with tight deadlines.
Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.
Working Conditions:
Must possess valid work authorization to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Sonora Resort is committed to maintaining a safe and healthy workplace for its employees and customers. To achieve that goal, Sonora Resort has implemented a mandatory COVID-19 vaccination policy for all employees. Your employment with Sonora Resort is conditional on you providing Sonora Resort with proof, prior to an offer of employment, and in a form reasonably satisfactory to Sonora Resort, that you have been fully vaccinated against COVID-19. If you do not provide such proof, an offer of employment will not be forthcoming. If you are unable to be vaccinated on the basis of a ground protected by applicable law, you may request an accommodation from Sonora Resort by contacting your hiring manager immediately to engage the Human Resources Department immediately. Sonora Resort reserves the right to request additional information and documents from you and to delay offering you employment while it considers your accommodation request. Sonora Resort reserves the right to amend its mandatory COVID-19 vaccination policy in its sole discretion.
